warranties, returns and refunds
Warranties
All Wellay @home Personal Hair and Skin Lasers have a one year warranty from date of purchase. Please keep your receipt in a safe place.
6 months money back guarantee on Wellay Personal Lasers ONLY
We can't totally guarantee that your Wellay @home Personal Skin Laser or Hair Growth Laser will work for you but, if you use it for at least 10 minutes, twice every day for 6 months, you should see definite improvements to your skin or hair. If not, simply return it, at the end of the 6 months, (within 2 weeks), at your own expense for a full refund less our postage costs.
Returned items must arrive (within 2 weeks of the end of the 6 month period) in the same condition as we sent them – with your receipt, in the original packaging and complete with all of the documentation and literature provided with them.
This guarantee applies to Wellay Personal Lasers only.
Warranty for the VENUS CW-808 @home Personal Laser Hair Remover
The VENUS CW-808 @home Personal Laser Hair Remover is guaranteed for one year by the manufacturer. The guarantee is inside the product box. If you have a problem with your VENUS CW-808 @home Personal Laser Hair Remover then you must return it to the manufacturer for a replacement.
Beauty-lasers offer no warranty of any kind for the VENUS CW-808 @home Personal Laser Hair Remover. If you find any defect in your VENUS CW-808 @home Personal Laser Hair Remover within 30 days of delivery, you must return it at your own expense and then we will exchange it with a brand new VENUS CW-808 @home Personal Laser Hair Remover free of charge.
We will exchange faulty products within 30 days but we do not give refunds on this product, due to the personal nature of the product.
Warnings and Disclaimers
Beauty-lasers sell the VENUS CW-808 @home Personal Laser Hair Remover as a brand new boxed product. The product is not evaluated for mechanics or safety in any way whatsoever by Beauty-Lasers.
It is the buyer's responsiblity to familiarise yourself with the proper use of this product and the inherent risks of laser hair removal. It is up to you, the buyer, to read all of the manufacturer's instruction manual. Beauty-lasers highly recommends that you, the buyer, consult a dermatologist or laser specialist before use. Beauty-lasers recommends that eye protection is worn when using the VENUS CW-808 @home Personal Laser Hair Remover.
By purchasing the VENUS CW-808 @home Personal Laser Hair Remover, you, the buyer, agree that you have read and fully agree with all the above warnings and disclaimers without exception.
Returns
If for any reason you are unhappy with your purchase, you can return it to us in its original condition, (unopened), within 7 working days of receipt and we will issue a full refund for the price of the goods or exchange for items of the same value.
We cannot accept the return of a product if it has been opened and used. If an item has been opened and used we will only accept the return if the product is found to be faulty.
If you are returning an item because it's faulty, damaged or sent to you in error, (these must be in unopened condition), we will refund the delivery charges incurred in returning the item to us. Any replacement items will not incur additional delivery charges.
If you are returning an item for any reason other than it being defective or damaged, we will not refund the return delivery costs.
In the case of items shipped as gifts to others, we will gladly exchange them for items of the same value.
We recommend that proof of postage is obtained for returned items and would also recommend that items are returned using a traceable service such as Royal Mail Signed For (Recorded) or Special Delivery.
Refunds and exchanges are typically processed within 2 weeks of receipt.
Unless otherwise noted on the original packing slip, all returns should be sent to:
The Optoelectronics Company Ltd, T/A beauty-lasers.com
Green End Farm
Wood End Green
Henham
Bishops Stortford
Hertfordshire
CM22 6AY
United Kingdom
Tel: +44 (0) 1279 210211
Fax: +44 (0) 1279 210212
Email: info@beauty-lasers.com
Refunds
Refunds will be made in the original form of payment only to the original purchaser within 30 days (as required by law).
In the United Kingdom
As an online shop based in the United Kingdom we comply with the UK Consumer Protection (Distance Selling) Regulations 2000. This legislation gives UK citizens the right to cancel an order up to 7 working days from the day after which the goods are received and they have had the opportunity to examine the goods.
If you wish to cancel an order, written notice of this cancellation must be received by us, in the form of a completed return slip by post, fax or email.
In the EU
As distance selling regulations are generally common to all member states within the EU, following a European Directive we offer the same returns policy to EU customers who purchase from us. However, any replacement items issued for goods which prove to be faulty will incur additional delivery charges which must be paid by the customer.
Outside the EU
For customers outside of the EU, we can only accept returns for defective or damaged items or for those sent to you in error. Any replacement items issued for goods which prove to be faulty will incur additional delivery charges which must be paid by the customer.
Registered office: 12 Mulberry Green, Old Harlow, Essex, CM17 0ET
Registered in England and Wales, Registration Number 6751616
VAT Registration Number GB946166990